We will only accept return of personalised goods if they are damaged or faulty. If the product arrives to you damaged or faulty in any way, this must be notified within 3 days of receipt. To avoid uncertainty we request that notification be made in writing (email). The sales staff will then arrange to uplift and replace.  Thereafter we accept no responsibility as goods may have been damaged after arrival. This does not affect your statutory rights.

For unpersonalised goods we have a 7-day returns policy, so if for any reason you are unhappy with your purchase you can return it to us within 7 days of receipt. To qualify for credit, goods must be returned in original packaging and in re-saleable condition, please contact our sales team to get a returns note so your order can be identified quickly enabling a speedy refund. We reserve the right to charge a 20% restocking fee where we deem applicable and will not credit original carriage charge. If the product arrives to you damaged or faulty in any way, this must be notified within 3 days of receipt. The sales staff will then arrange to uplift and replace.

Thereafter we accept no responsibility as goods may have been damaged after arrival. This does not affect your statutory rights.

Under the Consumer Protection - 'Distance Selling Regulations 2000' you (the consumer) have the right to cancel your order for unpersonalised goods within a 7 working day period. The cancellation period starts from the day the order is placed.

For personalised goods you can cancel your order at any time prior to the goods being made though there may be a cancellation charge equivalent to any artwork and plate charges already incurred by The Menu Shop.

The regulations require the consumer to send a notice of cancellation in writing including email. A telephone call is not sufficient. In the event of cancellation after the goods have been delivered please see 'Returns' below.